EGP88 Privacy Policy

This Privacy Policy ("Policy") is issued by EGP88 ("Company", "We", "Us", "Our"), the operator of the online gaming platform located at https://egp88.asia ("Platform"). This Policy describes how EGP88 collects, processes, stores, and protects the personal data of individuals who access or register on the Platform ("User", "You", "Player").

EGP88 is committed to handling your personal information responsibly and in accordance with applicable data protection legislation. We recognise that privacy is a fundamental right and that our Players — whether located in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or elsewhere — deserve clear and honest communication about how their data is used.

By accessing the EGP88 Platform or registering an Account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately.

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information that relates to an identified or identifiable natural person, including name, address, email, phone number, financial information, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, or deletion.
• "Data Controller" means EGP88 as the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of EGP88 pursuant to a written data processing agreement.
• "KYC Data" means identity and age verification documents submitted by a Player during the Know Your Customer process, including MyKad, Passport, Driver's Licence, and proof of address.
• "Consent" means a freely given, specific, informed, and unambiguous indication of the data subject's agreement to the processing of their Personal Data.
• "Account" means the registered user account created by a Player on the EGP88 Platform.

EGP88 collects the following categories of Personal Data, depending on your level of engagement with the Platform:

EGP88 does not collect or process sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data, or health data, except where strictly necessary for responsible gambling compliance or regulatory obligations.

EGP88 collects Personal Data through the following means:

• Direct submission: Information you provide when creating an Account, completing KYC verification, making deposits or withdrawal requests, contacting our support team, or participating in promotions.
• Automated technical collection: Data automatically collected when you interact with the Platform, including IP address, device identifiers, session logs, and cookies (see Clause 9).
• Payment processors: Transaction confirmation data received from FPX, DuitNow, Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, GrabPay, Boost, and cryptocurrency network confirmations.
• Third-party identity verification services: Data received from authorised KYC and anti-fraud verification providers as part of our compliance processes.
• Publicly available sources: In limited circumstances related to fraud prevention and regulatory compliance, we may consult publicly available information sources.

EGP88 processes your Personal Data for the following specific and legitimate purposes:

1. Account creation and management: To create, maintain, and administer your EGP88 Account, including verifying your identity and age (21+) as required by our Terms & Conditions.
2. Service delivery: To provide access to casino games, live dealer tables, sports betting markets, and all other features of the EGP88 Platform.
3. Payment processing: To process your deposits and withdrawal requests through your chosen Malaysian payment method (FPX, DuitNow, Touch 'n Go eWallet, GrabPay, Boost, bank transfer, or cryptocurrency).
4. KYC and regulatory compliance: To verify your identity, confirm your age, assess source of funds where required, and comply with applicable anti-money laundering and counter-terrorism financing obligations.
5. Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, cheating, collusion, bonus abuse, money laundering, and other prohibited activities.
6. Responsible gambling: To monitor gambling behaviour, implement player-requested responsible gambling controls (deposit limits, self-exclusion, session limits), and identify players who may require intervention or support.
7. Customer support: To respond to your enquiries, complaints, and support requests submitted via live chat or email.
8. Marketing communications: With your explicit consent, to send you information about promotions, new games, bonuses, and events that may be of interest to you. You may withdraw consent at any time.
9. Platform improvement: To analyse usage patterns, troubleshoot technical issues, and improve the overall performance and user experience of the EGP88 Platform.
10. Legal obligations: To comply with applicable laws, regulations, court orders, or requests from competent regulatory or law enforcement authorities.

EGP88 processes your Personal Data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and EGP88, including Account management, game access, payment processing, and KYC compliance.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including anti-money laundering obligations and age verification mandates.
• Legitimate interests: Processing carried out for EGP88's legitimate business interests where those interests are not overridden by your privacy rights, including fraud prevention, security monitoring, and platform improvement.
• Consent: Processing carried out on the basis of your explicit, freely given consent, specifically in relation to marketing communications and certain non-essential cookies. You may withdraw this consent at any time.

EGP88 does not sell, rent, or trade your Personal Data to any third party for their own marketing or commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection obligations:

• Payment service providers: Malaysian financial institutions and payment processors (including FPX operators, DuitNow, Touch 'n Go eWallet, GrabPay, Boost, Maybank, CIMB, Public Bank, Hong Leong) to process your deposits and withdrawals.
• KYC and identity verification providers: Authorised third-party services engaged to verify the authenticity of identity documents submitted during the KYC process.
• Game software providers: Licensed third-party game providers (such as Evolution Gaming, Pragmatic Play, Microgaming, and Spadegaming) who may receive session and wagering data necessary for game operation and fair play auditing.
• IT infrastructure and cloud service providers: Technology vendors who host, maintain, and support the EGP88 Platform under strict data processing agreements.
• Fraud prevention and anti-money laundering services: Third-party compliance services used to detect and prevent financial crime.
• Regulatory and law enforcement authorities: Where EGP88 is required by law, court order, or regulatory directive to disclose your Personal Data to competent authorities.

All third-party Data Processors engaged by EGP88 are required to process your data only in accordance with our written instructions and to implement appropriate technical and organisational security measures.

EGP88 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your active Account, plus a minimum of five (5) years following Account closure, in compliance with anti-money laundering record-keeping obligations.
• KYC documents: Retained for a minimum of five (5) years following the completion of the KYC process or Account closure, whichever is later.
• Transaction records: Retained for a minimum of seven (7) years in accordance with applicable financial record-keeping requirements.
• Support communications: Retained for a maximum of three (3) years following the resolution of the relevant matter, unless a longer period is required by law.
• Technical and log data: Retained for a maximum of twelve (12) months, unless required for fraud investigation or legal proceedings.
• Marketing preference records: Retained until you withdraw consent or close your Account, plus six (6) months for consent audit purposes.

Upon expiry of the relevant retention period, Personal Data will be securely deleted or anonymised so that it can no longer be associated with any identifiable individual.

EGP88 uses cookies and similar tracking technologies on the Platform. A cookie is a small text file placed on your device by your browser when you visit a website. Cookies serve several functions on the EGP88 Platform:

• Essential cookies: Required for the Platform to function correctly, including session management, login persistence, and security features. These cannot be disabled without affecting your ability to use the Platform.
• Functional cookies: Used to remember your preferences, such as your preferred language (English, Bahasa Melayu, or Chinese) and display settings.
• Analytical cookies: Used to collect anonymised data about how Players navigate the Platform, which pages are visited most frequently, and where technical errors occur. This helps us improve the Platform's performance and usability.

EGP88 does not use third-party advertising cookies or cross-site tracking technologies that follow your browsing activity across other websites outside the EGP88 Platform.

You may control cookie settings through your browser's privacy settings. Please note that disabling essential cookies may prevent you from logging into or using certain features of the Platform.

EGP88 implements a comprehensive set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• Encryption of Personal Data and financial records stored at rest on EGP88 servers
• Two-factor authentication (2FA) options for all registered Account holders
• Real-time transaction monitoring and anomaly detection systems to identify and respond to suspicious activity
• Access controls ensuring that Personal Data is accessible only to EGP88 personnel and authorised Data Processors who have a legitimate need to access it
• Regular security assessments and vulnerability testing of the Platform's infrastructure
• Staff training on data protection obligations and secure data handling practices

While EGP88 takes all reasonable measures to protect your data, no method of internet transmission or electronic storage is entirely infallible. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, EGP88 will notify affected individuals in accordance with applicable legal requirements.

You are equally responsible for maintaining the security of your Account. You must not share your EGP88 login credentials with any third party. If you believe your Account may have been compromised, please contact our support team immediately via live chat.

Subject to applicable data protection law, you have the following rights in relation to the Personal Data that EGP88 holds about you. You may exercise any of these rights by contacting our support team at the details in Clause 15:

EGP88 will respond to all data rights requests within thirty (30) calendar days of receipt. We may need to verify your identity before processing certain requests to ensure the security of your data. Where a request is refused, EGP88 will provide reasons in writing.

Please note that certain rights may be subject to limitations where processing is required by law or for the prevention, detection, or investigation of criminal activity, including money laundering and fraud.

The EGP88 Platform is strictly intended for adults aged 21 years and above. EGP88 does not knowingly collect, process, or store Personal Data from individuals under the age of 21. If we become aware that Personal Data has been collected from an individual under the minimum age requirement, we will take immediate steps to delete the data and close the associated Account.

If you believe that a minor may have registered on the EGP88 Platform, please notify our support team immediately so that we can investigate and take appropriate action. EGP88 takes underage gambling prevention very seriously and operates a robust age verification process as part of our KYC procedures.

The EGP88 Platform may contain references to third-party services, payment providers, or game suppliers. While EGP88 takes care to engage reputable third-party partners, we do not control the privacy practices of external websites or services and are not responsible for their privacy policies or data handling practices.

Where you interact with a third-party service — for example, completing a transaction via a Malaysian banking portal or e-wallet service such as Touch 'n Go eWallet or GrabPay — your data will be subject to that third party's own privacy policy. We encourage you to review the privacy policies of any external service you use in connection with EGP88.

EGP88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features of the Platform. The date of the most recent revision is displayed at the top of this page.

Where changes are material, EGP88 will notify registered Account holders via email or a prominent on-site notification prior to the changes taking effect. Your continued use of the EGP88 Platform following publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated Policy, you must cease using the Platform and may request Account closure in accordance with our Terms & Conditions.

We recommend reviewing this Policy periodically to remain informed about how EGP88 protects your personal information.

If you have any questions, concerns, or requests relating to this Privacy Policy, or if you wish to exercise any of your data rights as described in Clause 11, please contact the EGP88 data team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the EGP88 Platform. This is the fastest channel for privacy-related enquiries.
• Support Email: [email protected] (plain text only — not a clickable link)
• Languages: Privacy enquiries can be handled in English, Bahasa Melayu, and Chinese.

EGP88 aims to acknowledge all privacy-related requests within 48 hours and to resolve them fully within thirty (30) calendar days. For data deletion or Subject Access Requests, we may require identity verification before proceeding.